Service with a Smile
Scottish Gas is trying to improve the service provided to their customers by sending call center employees jokes throughout the day.
Even on the other end of a phone, the effect of a smile is contagious. There is no doubt that it assists with sales and resolving customers' inquiries. The Saturn screens in the office mean that we can turn on hi-tech 'laughing gas' in the form of jokes and light-hearted messages for employees – as well as the daily business information – which help to create a positive atmosphere.Read the entire article here from The Herald...