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Walking the Talk

Loews Hotels CEO Jonathan Tisch has been walking the talk--literally--and professes to have become a more enlightened leader as a result.
"I lugged two bell carts with 15 bags for a family of 10 to their rooms and didn't get a tip!" Tisch vented on the TLC Web site. "The air can get a little thin when you are at the top," he said in a company memo. "My respect for Loews Hotels' employees has grown, and the experience changed the way we make decisions about everything from uniforms to methods of service. "There is nothing like walking in another person's shoes, even if it's for a short time, to open your eyes to their world."
Read the whole thing.

Posted by Jeff Grimshaw on March 22, 2004 09:26 AM |

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